Privacy Policy

At VixeoTV (accessible at https://www.vixeotv.net), we take your privacy and personal data protection seriously. When you use our website or purchase an IPTV subscription, we may collect the following information: - Contact details provided by you (such as your email address, WhatsApp contact number, or support correspondence). - Technical data necessary for service activation, such as device model, player format (M3U / Xtream Codes), or MAC address for set-top box activation (refer to our setup guides). - Anonymized technical logs related to connection stability and stream quality.

Your data is utilized solely for legitimate operational purposes: - To generate, deliver, and maintain your streaming credentials. - To communicate critical service announcements, maintenance notifications, and setup guidance. - To provide personalized technical assistance via our 24/7 support desk or email. - To detect and prevent abusive activity, unauthorized account sharing, or fraudulent transactions.

We implement modern encryption standards and security practices to safeguard all customer interactions. We do not store sensitive payment card details directly on our servers; payments are processed securely through certified third-party merchant gateways. We never sell, rent, or trade your personal information to third-party marketing brokers.

Our website may contain links to external media player documentation, utility applications (such as Downloader or media players), or payment gateways. We are not responsible for the privacy practices of external websites and encourage users to review third-party policies independently.

You have the right to request access to, correction of, or deletion of your personal account data at any time. To exercise these rights or inquire about our privacy standards, contact our support team at support@vixeotv.net or via our contact page.