Refund Policy

At VixeoTV, our top priority is ensuring that every customer experiences smooth, high-quality streaming. We provide detailed IPTV setup guides and direct one-on-one setup guidance via WhatsApp support to assist with any configuration hurdle.

If you encounter technical issues immediately following activation that prevent you from using the service, and our support team is unable to resolve them within 24 hours of purchase, you are eligible to request a full refund.

To be eligible for a refund under our policy: - You must report the issue to our technical support team via WhatsApp or email within 24 hours of account provisioning. - You must have followed our recommended setup instructions or allowed our technicians to verify your connection parameters. - Refunds apply to initial plan purchases and cannot be issued once a multi-month subscription has been actively used past the initial 24-hour technical window.

Refunds cannot be granted in scenarios beyond our control, including: - Inadequate customer broadband speed (below recommended 15 Mbps). - Customer purchasing the service without owning a compatible streaming device. - Local ISP blocks where customer refuses to use standard DNS or VPN workarounds.

To initiate a refund request, message our support team on WhatsApp or via our contact page with your invoice number, order email, and a description of the issue encountered. Approved refunds are processed back to the original payment method.